F.A.Q. – Frequently Asked Questions
HOW DO WE RESERVE THE TOUR/TOURS?
To confirm you the reservation of the tour/tours we need a deposit of 25% of the total cost; you can pay the deposit by credit card with PayPal service on the homepage of our website www.romeguidedtour.com (just click on PayPal logo and pay the deposit), we will automatically receive an email from PayPal about your payment and we will send you a confirmation email for the tour/tours. Payment of the balance by Euros cash on the day/days of the tour/tours.
WHAT IS YOUR CANCELLATION POLICY?
If the cancellation is made 30 days before the day of the tour we will refund you the paid deposit (25% reservation fee). If the cancellation is made less then 30 days before the day of the tour we keep the paid deposit as a penalty (25% reservation fee).
ARE THE TOURS ALL PRIVATE?
All of our tours are private and just for the persons (family, couple or individual) that booked the service.
DO WE HAVE TO WAIT IN LINE AT THE UFFIZI, ACCADEMIA, VATICAN OR COLOSSEUM IF WE DO A TOUR WITH YOU?
No as we will prepay your tickets to make you skip the line.
ARE YOUR TOURS SUITABLE FOR KIDS TOO?
Yes they are: as our tours are private we can make them suitable for kids too.
DO SOME SITES HAVE A DRESS CODE?
All religious sites especially the Duomo in Florence and the Vatican have a strict dress code for men and women. Modest dress is required and includes no shorts, no bare shoulders and skirts/dresses must be below knee level.
ARE ALL SITES AND TOURS WHEELCHAIR FRIENDLY?
Unfortunately wheelchair access to some sites is limited. Please advise us if anybody in your party has a walking disability or uses a wheelchair so that we can customize an itinerary suitable to everybody.
CAN WE VISIT THE VATICAN NECROPOLIS WITH YOU (SCAVI TOUR)?
No, this tour must be requested to the Vatican directly. Enquiries: Excavations Office, by e-Mail (firstname.lastname@example.org) or by fax +39 06 69873017